How to Request a Pest Inspection — The Practical Walkthrough

How do you request an inspection?

Two paths:

• Phone: (936) 632-6464 — local, real people, no call center routing. Fastest for urgent situations.
• Online: our contact form — pick a preferred time window and describe what you're seeing.

Call during business hours (Monday–Friday, 8:00 am–5:00 pm) and we'll find the first opening that works for your East Texas home.

What information helps us most?

• What you're seeing — species if you know, location, when it started. Photos are gold.
• Home basics — approximate square footage, single or two-story, age if you know.
• Household — pets, kids, aquariums, birds, chickens — anything the treatment should plan around.
• Timeline pressure — routine, sooner-if-possible, or real-estate closing / audit-driven.
• Prior treatment — DIY history, previous provider, existing termite bond.

What happens on inspection day?

1. Arrival window — typically a 1–2 hour window rather than a strict time; the technician texts on the way.
2. Walkthrough discussion — five-minute conversation about what you're seeing, household details, and priorities.
3. Interior inspection (if warranted) — kitchen, bathrooms, garage, attic access, and any reported activity zones.
4. Exterior perimeter walk — foundation line, roof-line visible checks, mulch and vegetation, standing water, entry points.
5. Findings review — the technician walks you through what they found (evidence, conducive conditions, species) and answers your questions.
6. Written quote — delivered promptly (email or on-the-spot); itemized so you can see the plan, add-ons and any exclusion or termite work as separate line items.

How long does an inspection take?

General pest inspection: 30–45 minutes for a typical home. Termite-focused inspection (with attic, crawl and full exterior): 45–75 minutes. Rodent situations with attic access: similar. Commercial walkthroughs take longer and vary with facility size.

What do you get in writing?

• Written quote with itemized services, cadence, and any recommended add-ons.
• Findings summary — evidence, conducive conditions and species identification.
• Homeowner recommendations — the moves on your side (mulch depth, standing water, entry seal) that multiply the treatment.
• Warranty / re-service terms spelled out in plain English before you sign anything (see warranty terms).

What are the failure modes?

• Skipping the interior inspection — a quote written from the driveway is a guess.
• Not sharing household details — the treatment should plan around your pets and kids; tell us.
• Rushing the walkthrough — the five-minute conversation is where the best decisions get made.
• Comparing quotes without matching scope — a bare base plan and a bundled plan are different numbers for different work.

How does Spot On do it differently?

Local phone, real people answering, licensed technicians on the truck, honest walkthrough with photos when relevant, and a quote you can read in plain English. No pressure sales, no lock-in on the day, and no "call center" reroute. It's the way the McWilliams family built the company — the way you'd want it done at your own home.

What should you do next?

Snap a photo of what you're seeing and request your free inspection. Emergency situation? See our emergency service guide. Weighing DIY first? Read when to call vs DIY.