Privacy Policy

Spot On Pest Control ("Company," "we," "us," or "our") operates this website and provides pest control services in East Texas. This Privacy Policy explains what information we collect when you visit the website, request a quote, or become a customer; how we use and share that information; how long we keep it; and the choices and rights you have. By using this website or our services, you agree to the practices described here. If you do not agree, please do not use the website.

1. Information we collect

Information you provide to us

• Contact and lead-form details — your name, email address, phone number, service address, and the message or pest-problem details you share when you request a quote, schedule service, submit a contact or lead form, apply for a job, or reach us by phone, email or text.
• Communications — the contents of messages you send us, including form submissions, emails, text messages, chat messages and call notes.
• Payment-related information — billing details needed to invoice for services. Card payments are processed by third-party payment processors; we do not store full card numbers on this website.

Information collected automatically

• Usage and device data — IP address, browser and device type, operating system, pages viewed, time on page, referring pages and links clicked, and approximate (city-level) location, collected through analytics cookies and similar technologies when you browse this site.
• Analytics and conversion data — aggregated statistics about how visitors use the site and which pages, campaigns or advertisements lead to calls and form submissions, used to improve our content, performance and marketing.

Call tracking and recording notice

We use call-tracking technology to understand which pages and advertising campaigns generate phone calls. When you call a number displayed on this website or in our advertising, the call may be routed through a tracking service that records the number you dialed, your phone number, and the date, time and duration of the call. Calls to and from our office may be monitored or recorded for quality assurance, training, dispute resolution and marketing-attribution purposes. By continuing a call after any recording notice, or by placing a call to a tracked number, you consent to this monitoring and recording to the extent permitted by law.

2. How we use your information

• To respond to quote requests and provide, schedule, perform and follow up on pest control services;
• To communicate with you about appointments, estimates, service visits, guarantees and re-service;
• To send marketing or promotional communications where you have consented or where otherwise permitted by law — you can opt out at any time;
• To process payments and maintain business records;
• To measure website performance, analytics and advertising effectiveness;
• To review job applications you submit;
• To operate, secure and improve our website and services;
• To comply with applicable laws, regulations and lawful requests; and
• To establish, exercise or defend legal claims.

3. How we share information

We do not sell your personal information — to anyone, ever. We share it only with:

• Service providers and processors who help us run the business — such as scheduling and routing software, invoicing and payment vendors, communications platforms (phone, SMS and email), call-tracking providers, website hosting, and analytics vendors — each under obligations to use the information only to provide those services to us;
• Professional advisers (lawyers, accountants, insurers) where reasonably necessary;
• Authorities or other parties when required by law, to enforce our terms, or to protect the rights, property or safety of the Company, our customers or others; and
• A successor business in connection with a merger, acquisition or sale of assets, in which case this policy will continue to apply to your information.

4. Cookies & tracking technologies

This site uses cookies and similar technologies (such as pixels and local storage) for core functionality, to understand site usage through analytics, and for conversion tracking that tells us which pages and campaigns lead to calls and quote requests. You can control or delete cookies through your browser settings and can limit ad personalization through your device and browser controls; disabling cookies may affect parts of the site. We display a courtesy cookie notice on your first visit; dismissing it simply hides the notice.

5. SMS, telephone & email communications consent

By submitting a form on this website, or by calling or texting us, you consent to be contacted by Spot On Pest Control by phone, text message (SMS) and email about your inquiry, quotes, appointments and service — including via automated technology where permitted. Message frequency varies with your service activity; message and data rates may apply. You can opt out of text messages at any time by replying STOP, get help by replying HELP, and unsubscribe from marketing emails using the unsubscribe link in any message or by contacting us using the details below. We do not share your mobile number or SMS consent with third parties for their marketing. Consent to receive texts or marketing is not a condition of purchasing any service.

6. How long we keep information

We keep personal information only as long as reasonably necessary for the purposes above — typically for the duration of your customer relationship plus the period required for business records, warranties (such as termite coverage), tax and legal obligations — and then delete or de-identify it. Website analytics data is retained per our analytics providers' standard retention settings.

7. Security

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information we handle, including limiting access to personal information to personnel who need it. No website or transmission method is 100% secure, and we cannot guarantee absolute security.

8. Children's privacy

Our website and services are directed to adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

9. Your choices and rights

• You may request access to, correction of, or deletion of your personal information by emailing [email protected];
• You may opt out of marketing communications at any time (service communications about active appointments may still be sent);
• You may opt out of text messages by replying STOP;
• You may control cookies and analytics through your browser and device settings;
• Depending on where you live, you may have additional privacy rights under state law. We honor verified requests as required by applicable law and do not discriminate against you for exercising them.

To make a request, contact us at [email protected] or (936) 632-6464. We may need to verify your identity before acting on a request.

10. Third-party links

This site may link to third-party websites (for example, review platforms, social media or financing providers). Their privacy practices are governed by their own policies, which we encourage you to review. We are not responsible for the content or practices of sites we do not control.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows the current version. Material changes will be posted on this page; continued use of the website after changes take effect constitutes acceptance.

12. Contact us

Spot On Pest Control
1107 S Timberland Dr, Lufkin, TX 75901
Second office: 805 SE Stallings Dr STE 2, Nacogdoches, TX 75964
Phone: (936) 632-6464
Email: [email protected]
Texas license: License #805260072